Privacy Policy
Your privacy matters to us. This policy explains how Ideasyn collects, uses, and protects your personal information when you use our financial education platform.
Information We Collect
When you interact with Ideasyn, we collect various types of information to provide you with personalized financial education services. Understanding what we collect helps you make informed decisions about your privacy.
- Personal Information: Name, email address, phone number, and billing address when you register or purchase courses
- Usage Data: Course progress, learning preferences, time spent on modules, and assessment results
- Technical Information: IP address, browser type, device information, and operating system details
- Communication Records: Support tickets, email correspondence, and feedback submissions
- Payment Information: Credit card details processed securely through encrypted payment processors
- Behavioral Data: Learning patterns, course completion rates, and interaction with platform features
How We Use Your Information
We use your personal information to enhance your learning experience and provide relevant financial education content. Our usage practices are designed to benefit your educational journey while respecting your privacy preferences.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course Delivery | Registration details, progress tracking | Contract fulfillment |
| Personalized Learning | Learning preferences, assessment scores | Legitimate interest |
| Customer Support | Contact information, support history | Contract fulfillment |
| Payment Processing | Billing information, transaction records | Contract fulfillment |
| Platform Improvement | Usage analytics, feedback data | Legitimate interest |
Data Sharing and Third Parties
We carefully select our partners and limit data sharing to essential services that enhance your learning experience. Your information is never sold to third parties for marketing purposes.
Service Providers We Work With
Payment Processors: Secure payment gateways handle your financial transactions with bank-level encryption and PCI DSS compliance standards.
Email Services: Course notifications and educational content delivery through reputable email service providers with strict privacy controls.
Analytics Platforms: Anonymous usage data helps us improve course content and platform functionality without revealing personal identities.
Cloud Storage: Your learning progress and course materials are stored securely with enterprise-grade cloud providers in South Africa and the EU.
Your Privacy Rights
You have comprehensive control over your personal information. We've designed simple processes to help you exercise these rights effectively and promptly.
- Access Right: Request a complete copy of all personal data we hold about you, including learning records and account history
- Correction Right: Update or correct any inaccurate personal information in your profile or learning records
- Deletion Right: Request complete removal of your account and associated data, subject to legal retention requirements
- Portability Right: Export your learning progress and course data in a machine-readable format for transfer to other platforms
- Objection Right: Opt out of data processing for marketing purposes while maintaining access to essential course features
- Restriction Right: Limit how we process your data while maintaining your account and course access
To exercise any of these rights, contact our privacy team at help@ideasyn.com with your request. We typically respond within 72 hours and complete most requests within 30 days.
Data Security Measures
Protecting your personal and financial information is our top priority. We implement multiple layers of security to safeguard your data against unauthorized access, breaches, and misuse.
Technical Safeguards
All data transmissions use industry-standard SSL/TLS encryption protocols. Your passwords are protected using advanced hashing algorithms, and we never store payment card information on our servers. Regular security audits and penetration testing ensure our defenses remain current against emerging threats.
Physical Security: Our data centers feature 24/7 monitoring, biometric access controls, and redundant backup systems to prevent data loss.
Access Controls: Employee access to your data is strictly limited based on job responsibilities, with comprehensive audit trails tracking all data interactions.
Incident Response: We maintain detailed procedures for detecting, containing, and responding to security incidents, including prompt notification protocols.
Data Retention and Deletion
We retain your information only as long as necessary to provide services and comply with legal obligations. Different types of data have specific retention periods based on their purpose and regulatory requirements.
| Data Type | Retention Period | Deletion Process |
|---|---|---|
| Course Progress | 3 years after completion | Automatic purge system |
| Account Information | 2 years after last activity | Manual deletion available |
| Payment Records | 7 years (tax compliance) | Legal requirement |
| Support Communications | 1 year after resolution | Automatic deletion |
| Marketing Preferences | Until withdrawal | Immediate removal |
International Data Transfers
While Ideasyn primarily operates within South Africa, some of our service providers may process data in other countries. We ensure all international transfers meet strict privacy protection standards.
Adequacy Decisions: We prioritize transfers to countries with European Union adequacy decisions, ensuring equivalent privacy protection levels.
Standard Contractual Clauses: For other destinations, we use EU-approved contractual clauses that guarantee appropriate data protection safeguards.
Data Localization: Whenever possible, we keep South African user data within the country or region to minimize cross-border transfer requirements.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience, remember your preferences, and provide personalized content recommendations.
- Essential Cookies: Required for basic platform functionality, login sessions, and security features
- Performance Cookies: Help us understand how you use the platform to improve course delivery and user experience
- Functional Cookies: Remember your preferences, language settings, and personalized learning paths
- Analytics Cookies: Provide insights into course effectiveness and platform usage patterns (anonymized data only)
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit platform functionality and personalization features.
Children's Privacy Protection
Ideasyn's financial education platform is designed for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age.
Parental Controls
If we discover that a minor has provided personal information, we will immediately delete the account and all associated data. Parents or guardians who believe their child has created an account should contact us immediately for prompt removal.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated through email notifications and prominent platform announcements.
Notification Process: You'll receive at least 30 days' notice before significant changes take effect, giving you time to review modifications and adjust your privacy preferences.
Version History: Previous versions of our privacy policy are available upon request to help you understand how our practices have evolved over time.
Contact Our Privacy Team
Questions about your privacy rights or our data practices? Our dedicated privacy team is here to help with prompt, knowledgeable responses.
Email: help@ideasyn.com
Phone: +27 11 811 2980
Address: 13 E K Green, Charleston Hill, Paarl, 7646, South Africa
Our privacy specialists typically respond to inquiries within 48 hours and are committed to resolving concerns quickly and transparently.